Customer Quality Engineer

, Maroc

4.6

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BAC +5/ Engineer Diploma.
1 to 2 years of experience in the Automotive industry.
Customer oriented abilities & Data analysis spirt.
Strong autonomy, excellent time management, and effective leadership skills.
A good knowledge of quality norms & standards (IATF16949, VDA, Quality core tools, CSR,…).
Knowledge of SAP & Customer portals.
Good knowledge of Quality tools (Problem solving methodology, 8D, 5Why’s…).
Good communication and negotiation skills.
Perfect command of spoken and written English.

Responsible for the complaints and escalations handling process
Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
Constantly inform members of the administration and production teams of complaints received.
Gather all relevant information to resolve and settle customer complaints in a timely manner.
Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.
Sorting activity Management.
Knowledge of quality norms and standards (IATF16949, VDA, Quality core tools, CSR,…)
Knowledge of SAP, customer portals…